999fb Privacy Policy
— How We Protect Your Data
At 999fb, your privacy is a core commitment, not an afterthought. This Privacy Policy explains in plain terms exactly what personal data we collect, why we collect it, how we store and protect it, and what rights you hold as a player on Bangladesh's trusted online betting platform.
What 999fb Promises You
We handle every piece of your personal information with care, transparency, and strict security standards designed specifically for the Bangladesh market.
All data transmitted between your device and 999fb servers is protected by 256-bit SSL encryption. We apply industry-standard security protocols to ensure your personal information and financial details remain inaccessible to unauthorised parties at every stage of processing.
999fb does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information is shared only with trusted service partners — such as payment processors and identity verification providers — strictly to operate the platform on your behalf.
We only collect the personal data that is genuinely necessary to create and manage your 999fb account, process payments via bKash, Nagad, Rocket, and Upay, verify your identity under KYC requirements, and deliver a safe, personalised gaming experience. Nothing more.
As a 999fb member you hold clearly defined rights over your personal data — including the right to access, correct, and request deletion of your information. Our support team is available 24 hours a day, seven days a week, to assist with any data-related request without unnecessary delays.
999fb uses cookies and similar tracking technologies only for essential platform functionality, user session management, fraud prevention, and aggregate analytics to improve our service. We do not deploy invasive third-party advertising cookies or cross-site trackers on the 999fb platform.
We retain your personal data only for as long as your account is active, or as required to fulfil legal and compliance obligations. Once retention periods expire and no legal hold applies, your data is securely deleted or anonymised from our systems in accordance with this Privacy Policy.
1 Who We Are
This Privacy Policy is issued by 999fb (referred to in this document as "999fb", "we", "us", or "our"), the operator of the online betting and casino platform accessible at https://999fb.io (the "Platform"). 999fb is committed to protecting the privacy and personal data of every individual who visits, registers on, or uses the Platform.
This Privacy Policy governs the collection, use, storage, disclosure, and deletion of personal data relating to users of the 999fb Platform ("you", "your", "the User"). It applies to all interactions with the Platform, including account registration, deposits and withdrawals, gameplay, customer support communications, and general browsing of https://999fb.io.
2 Information We Collect
999fb collects personal data through multiple channels in order to operate the Platform effectively, comply with legal obligations, and deliver a secure, personalised experience to players across Bangladesh. The categories of data we collect are described below.
2.1 Registration Data
When you create a 999fb account, we collect the personal information you provide directly, including:
- Full legal name (as it appears on your government-issued identification)
- Date of birth (to verify you are aged 21 or above)
- Residential address (including city/division — e.g., Dhaka, Chittagong, Sylhet, Khulna)
- Email address
- Mobile phone number (used for OTP-based two-factor authentication)
- Username and encrypted password
- Preferred currency (Bangladeshi Taka, ৳)
2.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) process, we may request and retain copies of identity documents, including:
- National Identity Card (NID) issued by the Bangladesh Election Commission
- Valid passport or driving licence
- Proof of residential address (utility bill or bank statement dated within 90 days)
- Proof of payment method ownership (e.g., a screenshot confirming that a bKash or Nagad account is registered in your legal name)
- A selfie or live photograph for facial verification, where required by our compliance team
2.3 Financial Transaction Data
When you make deposits or withdrawal requests on 999fb, we record the following transaction data:
- Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
- Transaction amounts in Bangladeshi Taka (৳)
- Transaction timestamps and reference numbers
- Partial payment account identifiers (e.g., the last four digits of a card or the registered mobile number of a bKash/Nagad account, masked for security)
999fb does not store full card numbers, CVV codes, or complete mobile banking PINs. All financial data is processed through encrypted, PCI-DSS-compliant payment gateways.
2.4 Gameplay & Betting Activity Data
We collect records of your activity on the Platform, including:
- Bets placed, game sessions started, and game results
- Sports markets and casino games accessed
- Bonus and promotion redemption history
- Session durations and login/logout timestamps
- Responsible gaming preferences (deposit limits, session limits, self-exclusion status)
2.5 Technical & Device Data
When you access the Platform, our servers automatically collect certain technical information, including:
- IP address and approximate geographic location (country/city level)
- Device type, operating system, and browser version
- Device fingerprint identifiers (used for fraud prevention)
- Referral URL and pages visited within the Platform
- Cookie identifiers and session tokens (see Section 6)
2.6 Communications Data
If you contact 999fb customer support via live chat or email, we retain records of those communications, including the content of messages and any attachments submitted, for quality assurance and compliance purposes.
3 How We Use Your Information
999fb uses the personal data collected from you for the following clearly defined purposes:
| Purpose | Data Used |
|---|---|
| Account creation and authentication | Registration data, device data, OTP records |
| Identity and age verification (KYC / AML) | KYC documents, date of birth, payment method proof |
| Processing deposits and withdrawal requests | Financial transaction data, payment method identifiers |
| Delivering betting and casino services | Gameplay activity data, session data |
| Fraud prevention and security monitoring | Device fingerprint, IP data, transaction patterns |
| Responsible gaming monitoring and enforcement | Gameplay data, deposit history, self-exclusion status |
| Customer support and dispute resolution | Communications data, account history |
| Bonus and promotion administration | Registration data, gameplay data, transaction data |
| Platform analytics and service improvement | Anonymised/aggregated technical and gameplay data |
| Legal and regulatory compliance | All categories as required by applicable obligations |
4 Legal Basis for Processing
999fb processes your personal data on the following legal grounds, depending on the specific purpose of processing:
- Contractual Necessity — Processing required to create and administer your account, process transactions, and deliver the betting and gaming services you have requested under the Terms & Conditions.
- Legal Obligation — Processing required to comply with anti-money-laundering (AML) obligations, Know Your Customer (KYC) requirements, fraud reporting duties, and other applicable regulatory requirements.
- Legitimate Interest — Processing carried out to protect the security and integrity of the Platform, prevent fraud and cheating, improve our services through aggregate analytics, and manage responsible gaming risks — where these interests are not overridden by your rights.
- Consent — Processing for optional marketing communications, where you have provided clear affirmative consent during registration or at a later point.
5 Sharing Your Information
999fb does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.
5.1 Payment Processing Partners
To process deposits and withdrawals, we share relevant financial transaction data with our payment processing partners, including the gateways supporting bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions. These partners are contractually bound to handle your data securely and may not use it for any purpose other than processing your transaction.
5.2 Identity Verification Providers
We work with third-party identity verification and KYC service providers to authenticate the documents you submit. These providers receive only the information required to complete verification and are prohibited from using your data for secondary purposes.
5.3 Fraud Prevention & Security Services
To protect the Platform and its users, 999fb shares device fingerprint data, IP addresses, and behavioural signals with specialist fraud detection services. This sharing is carried out on the basis of legitimate interest in maintaining a secure and fair platform.
5.4 Game Content Providers
Casino and slot games on the 999fb platform are provided by certified studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your anonymous session ID and game-round data to deliver the game experience, validate results, and resolve disputes. They do not receive your name, payment details, or contact information.
5.5 Legal & Regulatory Disclosure
999fb may disclose your personal data to relevant authorities if required to do so by applicable law, court order, or regulatory instruction — for example, in connection with an anti-money-laundering investigation or the enforcement of a court judgement.
6 Cookies & Tracking Technologies
999fb uses cookies and similar tracking technologies (including local storage tokens and session identifiers) to operate the Platform and enhance your experience. The categories of cookies we use are as follows:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential / Session Cookies | Maintain your logged-in session, remember your language and currency preferences, and enable core Platform functionality | Yes — cannot be disabled |
| Security Cookies | Detect and prevent fraudulent activity, bot access, and unauthorised login attempts | Yes — cannot be disabled |
| Analytics Cookies | Collect anonymised aggregate data on page visits, feature usage, and error events to help us improve the Platform | Optional |
| Preference Cookies | Remember your responsible gaming settings, deposit limits, and display preferences between sessions | Optional |
You may control non-essential cookies through your browser settings. Please note that disabling essential cookies will prevent the Platform from functioning correctly and may prevent you from logging in to your account. 999fb does not use third-party advertising cookies or cross-site tracking pixels.
7 Data Retention
999fb retains your personal data for different periods depending on the category of data and the purpose for which it was collected:
- Active Account Data — Retained for the duration of your account's active status plus a period of 5 years following account closure, to satisfy legal and compliance obligations.
- KYC / Identity Documents — Retained for a minimum of 5 years from the date of submission, in line with anti-money-laundering record-keeping requirements.
- Financial Transaction Records — Retained for a minimum of 5 years from the date of each transaction, as required by financial regulation applicable to the Platform.
- Customer Support Communications — Retained for 2 years from the date of the last communication in a support thread, unless the record is relevant to an ongoing dispute.
- Technical / Log Data — Retained for up to 12 months in raw form, after which it is aggregated and anonymised for analytical purposes.
- Marketing Consent Records — Retained for as long as your consent remains active, plus 1 year after withdrawal of consent as evidence of the prior consent status.
Once a retention period has expired and no legal hold or dispute requires continued storage, your personal data is securely deleted or irreversibly anonymised from our systems. Data subject to a self-exclusion request will be retained for the purposes of enforcing that exclusion even after its nominal expiry.
8 Data Security
999fb implements a multi-layered technical and organisational security framework designed to protect your personal data against unauthorised access, accidental loss, destruction, or unauthorised disclosure. Key security measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your browser or device and 999fb servers
- Encrypted storage of passwords using industry-standard one-way hashing algorithms (bcrypt)
- Optional two-factor authentication (2FA) via SMS OTP for account login
- Real-time fraud detection and automated anomaly flagging on all financial transactions
- Role-based access controls limiting 999fb staff access to personal data on a strict need-to-know basis
- Regular internal security audits and penetration testing on the Platform infrastructure
- Secure, encrypted backups stored in geographically isolated data centres
In the event of a data breach that poses a significant risk to your rights and interests, 999fb will notify affected users and relevant authorities in accordance with applicable obligations, within a reasonable timeframe of becoming aware of the incident.
9 Your Rights
As a user of the 999fb Platform, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact the 999fb support team via live chat or by email at [email protected] (plain text — not a clickable link). We will respond to all valid requests within a reasonable period.
Request a copy of all personal data we hold about you, including the categories of data, purposes of processing, and any third parties it has been shared with.
Request correction of any inaccurate or incomplete personal data held on your account. You may update some details directly in account settings.
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations that may require us to retain certain records.
Request that we limit how we use your data in certain circumstances — for example, while the accuracy of your data is being verified following a rectification request.
Request your personal data in a structured, commonly used, machine-readable format where processing is based on your consent or on contractual necessity.
Object to processing carried out on the basis of legitimate interest, including profiling for fraud detection or marketing communications, where your individual circumstances justify doing so.
10 Children & Minors
The 999fb Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we discover that personal data has been submitted by or on behalf of a person under 21, that account will be immediately suspended, all data will be securely deleted, and any funds held will be handled in accordance with applicable law.
If you are a parent or guardian and believe that a minor under your care has created a 999fb account, please contact our support team immediately at [email protected] so we can take prompt action. We take the protection of minors extremely seriously and will act on all credible reports without delay.
11 Changes to This Policy
999fb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the evolution of the Platform's features and services. When we make material changes to this Privacy Policy, we will notify registered users via email to their registered address and/or via a prominent notice displayed on the Platform for a period of at least 14 days prior to the changes taking effect.
The "Last Revised" date displayed at the top of this document will always reflect the most recent update. We encourage you to review this Privacy Policy periodically to stay informed about how 999fb protects your personal data. Your continued use of the Platform after any revised Privacy Policy takes effect constitutes your acceptance of the updated terms.
12 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 999fb handles your personal data, please contact our Data Protection team using the details below. We are committed to responding to all legitimate privacy-related enquiries promptly and transparently.
- Email: [email protected] (plain text — not a clickable link)
- Platform: Live chat support available 24 hours a day, 7 days a week via the 999fb website
- Response Time: We aim to acknowledge all privacy-related requests within 2 business days and resolve them within 30 calendar days
- Languages: Support is available in English
Ready to Play on Bangladesh's Trusted Platform?
Your data is safe with 999fb. Now discover everything the platform has to offer — from live cricket betting and slots to an immersive casino experience built for players across Bangladesh.