Responsible Gaming
at 999fb — Play Smart,
Stay in Control
999fb believes that gaming should always be an enjoyable, entertaining experience — never a source of stress or financial hardship. Our responsible gaming framework gives every player across Bangladesh the tools, knowledge, and support they need to keep their play healthy and within personal boundaries.
Gaming Is Entertainment, Not an Obligation
At 999fb, we take our duty of care toward every player seriously. Whether you are placing a cricket bet during the BPL season, spinning the reels on your favourite slot, or enjoying a live casino session, responsible gaming principles should always guide your experience on our platform.
Problem gambling can affect anyone, regardless of background, income level, or how long they have been playing. Recognising the early signs, understanding the tools available to you, and knowing when to reach out for support are the three pillars of responsible gaming at 999fb. We are here to help every step of the way — from Dhaka to Chittagong, Sylhet to Cox's Bazar.
How We Support Responsible Play
999fb has built a comprehensive set of safeguards and player-first policies to ensure that gaming on our platform remains a safe, controlled, and enjoyable activity for every member.
Set a daily, weekly, or monthly deposit cap on your 999fb account to ensure you never spend beyond your personal budget. Limits take effect immediately when reduced and require a mandatory 7-day cooling-off period before they can be increased, giving you full control over your spending at all times.
Define the maximum duration of a single gaming session on 999fb. Once your chosen time limit is reached, the platform will display a prominent reminder and prompt you to take a break. This feature helps prevent the kind of extended, uninterrupted play sessions that can escalate into compulsive behaviour.
If you feel you need a short break from gaming, the 999fb time-out feature allows you to suspend your account for a defined period — ranging from 24 hours to 6 weeks — without permanently closing it. During a time-out, you cannot log in, place bets, or make deposits. Existing withdrawal requests are not affected.
For players who feel their gambling is becoming a serious problem, 999fb offers a self-exclusion option that locks your account for a minimum period of 6 months. During self-exclusion, all marketing communications are stopped, account access is blocked, and you will not be able to create a new 999fb account using the same identity documents.
Your 999fb account dashboard provides a clear, real-time view of your gaming activity, including total deposits, total withdrawals, net profit/loss, session durations, and bonus usage — all displayed in Bangladeshi Taka (৳). Reviewing this history regularly is one of the most effective tools for maintaining healthy gaming habits.
You can opt out of all promotional emails, SMS campaigns, and bonus notifications from 999fb at any time via your account settings or by contacting our support team. Removing marketing exposure can be a valuable first step for players who feel that promotional offers are influencing their gambling decisions in an unhealthy way.
Your Safety Tools at a Glance
Every 999fb account comes equipped with the following responsible gaming tools, accessible directly from your account settings panel. All tools are free to use and take effect without delay.
Cap the total amount you can deposit via bKash, Nagad, Rocket, Upay, Visa, or Mastercard within any single 24-hour rolling window. Reductions apply instantly; increases require a 7-day waiting period.
Set a 7-day rolling deposit ceiling across your account. Ideal for players who prefer to budget by week rather than by day. The same 7-day increase cooling-off rule applies.
Define the maximum you can deposit across any rolling 30-day period. An essential tool for players who want to align their 999fb spend with their monthly personal budget in Bangladeshi Taka.
Receive an automatic notification and access block when a single gaming session exceeds your chosen duration. Available in preset intervals from 30 minutes to 8 hours, or set a custom duration.
Define the maximum net loss you are comfortable with over a daily, weekly, or monthly period. Once your loss limit is reached, betting and casino play will be suspended automatically for the remainder of that period.
Enable periodic on-screen reminders during active gaming sessions that display your current session duration and net profit/loss. A simple but highly effective way to stay grounded during longer play sessions.
Suspend your account for 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. Activate directly from your account dashboard — no support ticket required. Reactivation requires a manual request after the period expires.
Permanently exclude yourself from 999fb for a minimum of 6 months, 1 year, 3 years, or indefinitely. Contact the support team to activate. Identity checks are performed before reactivation is permitted after the minimum period.
Remove yourself from all bonus offers, tournament invitations, and marketing SMS/email campaigns. Available in account settings under "Communication Preferences" or by contacting our 24/7 support team directly.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise in yourself. The warning signs below are not a formal clinical diagnosis — they are intended to help you reflect honestly on your gaming habits. If several of these signs feel familiar, we strongly encourage you to use 999fb's responsible gaming tools and reach out to our support team or a professional helpline.
You find yourself continuing to play — and increasing your bet sizes — specifically to try to recover money you have already lost, rather than for entertainment.
You are using money reserved for household expenses, rent, utility bills, or family needs to fund your gaming activity on 999fb or any other platform.
Despite intending to play for a short time, you consistently find it difficult to log out, close the browser, or stop placing bets even when you had planned to stop.
You have borrowed money from friends, family members, or financial services (including mobile banking services like bKash loans or credit facilities) with the intention of using it for gambling.
You feel the need to hide your gaming sessions, deposit amounts, or losses from family members, partners, or close friends — often because you anticipate disapproval or concern.
Your work performance, academic commitments, family obligations, or personal health are being negatively impacted because of the time or money you are spending on gambling.
You turn to gambling as a primary way of dealing with stress, anxiety, depression, loneliness, or boredom — using it as an emotional escape rather than a recreational activity.
Ask Yourself These Questions
Honest self-reflection is one of the most powerful tools in responsible gaming. Read through the following questions carefully and consider how each one relates to your own experience with gambling on 999fb or elsewhere.
Do you ever gamble with money that you cannot genuinely afford to lose — money set aside for rent, food, family expenses, or other essential needs?
Have you ever felt a strong urge to increase the size of your bets in order to experience the same level of excitement you felt when you first started gambling?
Have you made repeated unsuccessful attempts to reduce, control, or stop gambling — setting a limit and then finding yourself exceeding it shortly afterward?
Do you feel restless, irritable, or anxious when you try to reduce the amount of time or money you spend gambling, or when you are prevented from playing?
Do you gamble as a way of escaping from everyday problems, relieving feelings of helplessness, guilt, anxiety, depression, or stress?
After losing money, do you typically return to gambling the next day or shortly after in an attempt to recover your losses?
Have you lied to family members, friends, or others close to you about the amount of time you spend gambling or the amount of money you have lost?
Has gambling caused serious problems in your relationships, damaged your career prospects, disrupted your education, or resulted in significant financial difficulty?
Have you ever relied on others — family, friends, or financial institutions — to provide money to relieve a desperate financial situation caused by gambling losses?
Do you frequently think about gambling — planning your next session, reliving past wins or losses, or calculating how much you need to win back — even when you are not actively playing?
You Don't Have to Face This Alone
If you believe gambling is becoming a problem for you or someone you care about, the following support options are available. All 999fb support interactions regarding responsible gaming are handled with complete confidentiality.
Our responsible gaming support team is available 24 hours a day, 7 days a week via the live chat function on the 999fb platform. Request a time-out, deposit limit, or self-exclusion instantly. All conversations are private and handled with care.
Gamblers Anonymous is a global peer-support community following a 12-step recovery programme. Meetings are available in person and online. If you are in Bangladesh, contact the organisation's international network to find the nearest available group or online session in your time zone (BST, UTC+6).
Licensed mental health professionals with experience in addiction and compulsive behaviour can provide structured, evidence-based support. We encourage players who feel overwhelmed by gambling-related stress to consult a registered counsellor or psychologist in their city — whether in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh.
Need to Activate Responsible Gaming Tools Right Now?
If you want to set a deposit limit, take a time-out, or request self-exclusion on your 999fb account, our support team can help you do this immediately — 24 hours a day. You do not need to explain yourself or justify your request. Simply contact us and we will action your request without delay.
Email us at: [email protected] (plain text — not a clickable link)
Parental Controls & Minor Protection
999fb is strictly an adult-only platform. Every account must be held by an individual who is 21 years of age or older, verified during the KYC process. However, we also recognise that shared devices — particularly in family settings across Bangladesh — may present a risk of underage access if not properly managed.
We strongly encourage all 999fb members to take the following practical steps to ensure that minors in their households cannot access the platform on shared devices.
Secure your smartphone, tablet, or computer with a PIN, password, fingerprint, or facial recognition so that minors cannot access the device and reach the 999fb platform without your knowledge.
Never share your 999fb username and password with children or allow them to observe you entering your credentials. Use a password manager to store your login details securely rather than keeping them visible or written down.
Major browsers on Android, iOS, Windows, and macOS include parental control and content filtering features. Activate these settings on shared devices and use content-filtering software to block access to gambling-related websites for underage users.
Make it a habit to log out of your 999fb account after every session, especially on shared or family devices. Never leave your account open or your session active on a device accessible to minors.
Play Responsibly — Enjoy Every Moment
When gaming stays within healthy boundaries, it is a genuinely exciting form of entertainment. Explore everything 999fb has to offer — from live cricket betting and premium slots to a full casino experience — all built for players across Bangladesh who value both fun and safety.